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Privacy Policy

Privacy Policy

01Introduction and Scope

AiOne is an artificial intelligence assistant that helps people write, research, analyse, create and get things done through natural conversation. We understand that the information you share with AiOne can be personal and important, and we are committed to handling it responsibly and securely.

This Privacy Policy explains how AiOne collects, uses, shares, stores and protects personal data, and describes the choices available to you. It applies to both our free and paid plans.

Scope

This Privacy Policy applies to personal data processed in connection with:

  • the AiOne website at www.aionepro.com and related sub-domains;
  • the AiOne web, desktop and mobile applications;
  • AiOne application programming interfaces (APIs) and developer tools, where offered;
  • our customer support, community, events and marketing activities; and
  • any other product or service that links to this Privacy Policy (together, the “Services”).

This Privacy Policy does not apply to third-party websites, products or services, which are governed by their own privacy policies. Where AiOne provides Services to an organisation under a separate written agreement, that agreement may govern how we process data submitted by the organisation and its users.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.

02About Us

The Services are provided by AIONE PTE. LTD., a company incorporated in Singapore with its registered office at 8 Eu Tong Sen Street, #16-87, The Central, Singapore 059818 (“AiOne”, “we”, “us” or “our”). AiOne is responsible for the personal data described in this Privacy Policy, except where stated otherwise.

03Key Definitions

Personal data
Any information relating to an identified or identifiable individual, such as a name, email address or device identifier.
Content
The prompts, messages, files, images, audio and other materials you submit to AiOne (“Inputs”), and the responses AiOne generates for you (“Outputs”).
Free Plan
Access to AiOne at no charge, subject to usage limits and feature restrictions.
Paid Plans
Subscription plans that provide additional features, higher usage limits or access to advanced models, in exchange for a fee.
Service Provider
A third party that processes personal data on our behalf to help us operate the Services.

04Our Free and Paid Plans

AiOne is available through a Free Plan and one or more Paid Plans. Our core privacy practices apply equally to all users, regardless of plan. The main differences relate to the information needed to manage billing and the features available to you.

Account information
Free PlanRequired to create an Account
Paid PlansRequired to create an Account
Payment information
Free PlanNot collected
Paid PlansCollected and processed by our payment partners
Conversation history
Free PlanAvailable, subject to plan limits
Paid PlansAvailable, with extended features where offered
Personalisation features
Free PlanAvailable where offered
Paid PlansAvailable, with additional options where offered
Model improvement controls
Free PlanAvailable in settings
Paid PlansAvailable in settings
Data export and deletion
Free PlanAvailable
Paid PlansAvailable

If you upgrade, downgrade or cancel a Paid Plan, your Account and Content generally remain available to you under the plan you move to, subject to that plan’s features and limits.

05Personal Data We Collect

5.1 Personal data you provide to us

Account information
Name, email address, password, date of birth or age confirmation, country, language preference and profile details. If you sign in through a third party (such as Google, Apple or Microsoft), we receive the basic profile information that provider shares with us.
Content
Your Inputs and Outputs, including conversation history, uploaded files, documents, images and voice input, and any personal data included in them.
Personalisation information
Custom instructions, saved preferences, memories and other context you choose to provide so AiOne can tailor its responses.
Payment and billing information (Paid Plans)
Plan type, billing name, billing address, transaction history, invoices and the last four digits and expiry date of your payment card. Full card details are handled by our payment partners and are not stored by AiOne.
Communications
Messages you send to our support team, feedback (including ratings on responses), survey responses and other correspondence.

5.2 Personal data collected automatically

Usage data
Features used, models selected, message counts against plan limits, session times, interaction patterns, clicks and error reports.
Device and log data
IP address, browser type, device type, operating system, app version, time zone, language settings and the date and time of your requests.
Approximate location
General location (such as country or city) derived from your IP address. We do not collect precise location unless you choose to share it.
Cookies and similar technologies
Information collected through cookies and similar technologies, as described in the Cookies section.

5.3 Personal data from other sources

Sign-in providers
Profile information when you register or sign in using a third-party account.
Connected apps and integrations
Information from third-party services you choose to connect to AiOne, in line with the permissions you grant.
Payment partners
Confirmation of payments, subscription status and fraud-screening results for Paid Plans.
Publicly available sources
Where AiOne provides web search or browsing features, information retrieved from public sources to answer your requests.

06How We Use Personal Data

We use personal data for the following purposes:

Provide the Services
Create and manage your Account, process your Inputs, generate Outputs and maintain your conversation history.
Manage plans and billing
Apply plan features and usage limits, process subscription payments, issue invoices and manage renewals, upgrades and cancellations.
Personalise your experience
Remember your preferences, custom instructions and settings to make responses more relevant.
Improve and develop the Services
Analyse usage, fix issues, develop new features and, subject to your settings, improve the performance of our models (see Section 7).
Provide support
Respond to your questions, feedback and requests.
Keep the Services safe
Detect, prevent and respond to fraud, abuse, security incidents and violations of our terms or usage policies.
Communicate with you
Send service notices, account and billing messages and, where permitted, product news and offers.
Comply with legal obligations
Meet applicable legal, tax, accounting and regulatory requirements and enforce our terms.

07Your Content and Model Improvement

Your Content belongs to you. We process your Content to provide the Services to you, and we take care to protect it.

  • Model improvement: we may use Content to help train and improve the models that power AiOne, so they become more accurate, helpful and safe. You can choose not to have your Content used for this purpose by adjusting your data controls in your account settings, at any time and on any plan.
  • Temporary chats: where offered, temporary or incognito chats are not saved to your history and are not used for model improvement.
  • De-identification: where Content is used for model improvement, we take steps to reduce the personal data it contains.
  • Aggregated data: we may create aggregated or de-identified information that does not identify you, and use it to understand usage trends and improve the Services.
  • No sale: we do not sell your Content or your personal data.

08Accuracy of Outputs

Outputs are generated automatically by AI models based on patterns in data. They may sometimes be inaccurate, incomplete, outdated or reflect information that is not factually correct, including information about people. Outputs do not represent the views of AiOne. Please review Outputs carefully before relying on them, particularly for legal, financial, medical or other professional matters. If an Output contains inaccurate personal data about you, you may contact us to request a correction or removal, and we will consider your request in line with applicable law and the technical capabilities of our models.

09How We Share Personal Data

We do not sell personal data. We may share personal data with the following categories of recipients:

Service Providers
Hosting, cloud infrastructure, data storage, analytics, customer support, communications and security providers that help us operate the Services.
Model and technology partners
Partners that provide underlying AI models, search or other technology used to generate Outputs, under appropriate contractual protections.
Payment partners
Payment processors that handle subscription payments and billing for Paid Plans.
Connected apps
Third-party services you choose to connect to AiOne, as needed to provide the connection.
Affiliates
Companies within our corporate group, for purposes consistent with this Privacy Policy.
Business transfers
Relevant parties in connection with a merger, acquisition, financing, reorganisation or sale of assets.
Legal requirements
Government or regulatory authorities where required by law, or to protect the rights, property or safety of AiOne, our users or others.
With your consent
Any other party, where you direct us to share information or give your consent, including when you use a sharing feature such as shared links to conversations.

Please be aware that if you share a conversation link or publish Content, anyone with access to that link or Content may be able to view it.

10Payments and Billing

When you subscribe, your payment details are submitted directly to the payment processor, which handles them under its own privacy policy and security standards. AiOne receives only limited information needed to confirm and manage your subscription, such as the transaction record, plan details, billing country and partial card details.

Subscriptions renew automatically unless cancelled. You can view your plan, billing history and manage or cancel your subscription in your account settings.

11International Data Transfers

AiOne serves users globally, and our Service Providers and partners may process personal data in countries other than the one in which you live. Where personal data is transferred internationally, we take appropriate steps to ensure it remains protected in accordance with this Privacy Policy and applicable law.

12Data Retention

We retain personal data for as long as necessary to provide the Services and for the purposes described in this Privacy Policy. In general:

  • Account information is kept while your Account is active and for a limited period after it is closed.
  • Conversation history is kept until you delete it or close your Account. Deleted conversations are removed from your Account immediately and permanently deleted from our systems within a limited period, unless we need to keep them longer for security or legal reasons.
  • Temporary chats, where offered, are retained only for a short period for safety purposes and are then deleted.
  • Billing records are kept for as long as required by tax and accounting laws.

When personal data is no longer needed, we delete or anonymise it.

13Data Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, access controls and ongoing monitoring of our systems. While we work hard to protect your information, no internet service can be completely secure. Please help protect your Account by using a strong, unique password, enabling any available security features and keeping your login details confidential.

14Cookies and Similar Technologies

We use cookies and similar technologies to operate the Services, keep you signed in, remember your preferences and understand how the Services are used.

Strictly necessary
Enable essential functions such as sign-in, security and session management.
Preferences
Remember choices such as language, theme and display settings.
Analytics
Help us understand usage and improve performance.
Marketing
Measure the effectiveness of our campaigns, where permitted.

You can manage cookies through your browser settings and, where available, our cookie preferences tool. Disabling some cookies may affect how the Services work.

15Marketing Communications

Where permitted, we may send you product updates, tips, offers and news about AiOne. You can opt out at any time by clicking the unsubscribe link in our emails or updating your notification settings. You will continue to receive essential messages about your Account, security and billing.

16Your Rights and Choices

Depending on where you live, you may have the right to:

  • access the personal data we hold about you and receive a copy;
  • correct inaccurate or incomplete personal data;
  • delete your personal data or your Account;
  • export your data in a portable format;
  • object to or restrict certain processing, including opting out of model improvement;
  • withdraw consent where we rely on it; and
  • opt out of marketing communications.

Many of these controls are available directly in your account settings, including exporting data, deleting conversations, managing memories and changing data controls. For other requests, contact us at [email protected]. We may need to verify your identity before completing a request.

17Children’s Privacy

The Services are not directed to children under 13. Users under 18, or under the age of majority in their country, must have permission from a parent or legal guardian to use the Services. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

18Third-Party Services and Integrations

AiOne may link to, or integrate with, third-party websites, apps and tools. When you use these, the third party’s privacy policy applies to the information it receives. We encourage you to review the privacy practices of any third-party service before using it.

19Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Services or by email and update the “Last updated” date. Your continued use of the Services after changes take effect means you acknowledge the updated Privacy Policy.

20Contact Us

If you have questions or requests about this Privacy Policy or your personal data, please contact us:

Company
AIONE PTE. LTD.
Email
[email protected]
Address
8 Eu Tong Sen Street, #16-87, The Central, Singapore 059818
Website
www.aionepro.com