Refund & Cancellation Policy

01Subscription Billing

Paid AiOne subscriptions are billed in advance according to the billing cycle shown at checkout.

Unless cancelled before the next renewal date, your subscription will automatically renew using the payment method associated with your account.

Prices, applicable taxes and billing information will be displayed before you complete your purchase.

02Cancellation

You may cancel your AiOne subscription at any time through your account or billing settings.

Cancellation prevents your subscription from renewing for the next billing period.

Unless a refund is approved, you will continue to have access to the features included in your paid plan until the end of your current billing period.

Cancelling a subscription does not automatically refund charges that have already been processed.

03General Refund Policy

Subscription payments are generally non-refundable once a billing period has begun, except where otherwise stated in this policy or required by applicable law.

However, AiOne may consider a refund request if it is submitted within 7 days of the original subscription charge and the subscription has not been substantially used.

Refund requests are reviewed individually and approval is not automatic.

04Refunds We May Approve

A full or partial refund may be considered in circumstances including:

• A verified duplicate or incorrect charge caused by a billing error.
• An unauthorized transaction that has been verified after investigation.
• A significant and documented service or account-access failure attributable to AiOne that prevented you from reasonably using the paid service.
• An unused or minimally used subscription where a refund request is submitted within 7 days of the initial charge.
• Any circumstance where a refund is required under applicable consumer protection laws.

05Situations Normally Not Eligible for Refunds

Refunds will generally not be provided because:

• You forgot to cancel before your subscription renewed.
• You changed your mind after substantially using the service.
• You did not use the subscription during part or all of the billing period.
• You no longer require the service.
• You downgrade or change to another subscription plan.
• A particular AI model, feature or third-party service temporarily becomes unavailable.
• Your account is restricted or suspended due to a violation of the AiOne Terms of Service or applicable policies.

This does not affect any rights you may have under applicable law.

06Plan Changes

If you upgrade your subscription, any applicable pricing adjustment will be shown before you confirm the change.

If you downgrade, the change will normally take effect from your next billing cycle unless otherwise stated at checkout.

Unused time or usage from a previous plan is not automatically refundable or convertible into cash.

07Approved Refunds

If a refund is approved, it will normally be returned to the original payment method used for the purchase.

Once a full subscription refund has been processed, access to the paid plan associated with that payment may end immediately.

Processing times may vary depending on the payment provider, bank or financial institution.

08Third-Party Purchases

If an AiOne subscription is purchased through a third-party platform, application store or payment provider that independently manages refunds, your purchase may also be subject to that provider’s refund and cancellation rules.

Where required, refund requests may need to be submitted directly to the relevant platform.

09Unauthorized Charges

If you believe your payment method has been used without authorization, please contact AiOne Support as soon as possible.

We may request reasonable information to verify the transaction and account ownership before reviewing the request.

You should also contact your bank or payment provider where appropriate.

10Local Consumer Rights

Nothing in this policy limits any mandatory rights available to you under applicable consumer protection laws.

Where local law provides cancellation, withdrawal or refund rights that differ from this policy, those legal rights will apply.

11Requesting a Refund

To request a refund, contact:

Please provide:

1. 1Your registered email address.
2. 2Transaction or invoice number.
3. 3Date and amount of the charge.
4. 4Subscription plan.
5. 5Reason for the refund request.

We may request additional information where reasonably necessary to review your request.

12Changes to This Policy

AiOne may update this Refund & Cancellation Policy from time to time.

Any updated version will be published with a revised effective date. Material changes will apply in accordance with applicable law and the AiOne Terms of Service.